Help and safety

• Feature not visible: check platform, version, plan, region, rollout, and account state.
• App problems: the app will not open or keeps loading, an update prompt with no update in the store, repeated notifications, battery use, a forgotten app passcode, and using a proxy.
• Groups and channels: why you can read a group but not write, the limit on joined groups and channels, and joins that keep loading.
• Privacy and data: understand Telegram data, Luckgram features, AI processing, analytics, and local storage.
• Support and source code: use official community, policies, and public repositories.

Lost your phone or SIM card? See I lost my phone or SIM card.

For account compromise, first secure the Telegram account from a trusted Telegram client: review active sessions, terminate unfamiliar sessions, and enable two-step verification. Never send a login code or recovery secret to support.