This public ledger backs the troubleshooting sections added on 2026-10-12 to
App problems, Groups and channels
and Add and manage accounts. Source links are pinned to the
revisions reviewed on October 10 (iOS f42e2ad, Android 235be7c). A string in public source
shows what the client can display; it does not prove that a given installed release shows it.
| Page | Statement | Evidence |
|---|---|---|
| help/groups-and-channels.md | Writing restricted by admins, sometimes until a date | iOS strings:2812-2813 · Android strings:1531 · Android strings:1543 |
| Writing closed for everyone in the group | iOS strings:2814 | |
| Slow mode: one message per interval, next-send time shown | iOS strings:4706-4707 · iOS strings:4713-4721 · Android strings:877 | |
| Banned by an admin | iOS strings:1631 | |
| Account limited: only mutual contacts / restricted from public groups; @SpamBot | iOS strings:1750 · iOS strings:3867 · Telegram spam FAQ · Telegram FAQ: non-contacts | |
| Telegram rules: another Telegram app shows the same restriction (restrictions kept per member) | Telegram API: banned rights | |
| Join limit per account; higher for Telegram Premium | Telegram API: client configuration (channels_limit_default, channels_limit_premium) · channels.joinChannel CHANNELS_TOO_MUCH |
|
| Luckgram Premium is separate from Telegram Premium | features/plans-and-rewards.md (“Luckgram Premium is separate from Telegram Premium”) | |
| App asks to leave some before joining; iOS lists the most inactive chats | iOS strings:5179-5186 · Android strings:670 · Android strings:3941-3942 | |
| Private group / expired invite link | iOS strings:1630 · iOS strings:6308 | |
| Approval-only groups: added once an admin approves | iOS strings:7086-7094 · Android strings:5303 | |
| Connecting… / Waiting for network status (also used on App problems) | iOS strings:315-320 · Android strings:181-182 | |
| help/app-problems.md | Report with platform, versions, steps | help/support-and-source.md § Reporting a problem |
| Reinstall: login code via Telegram on another device or SMS; two-step password | Telegram FAQ: getting a code via Telegram · Telegram FAQ: two-step verification · iOS strings:426 | |
| Cloud chats kept, secret chats lost on log-out; local data may not return | Telegram FAQ: logging out · feature-not-visible.md at 4345c3b, lines 31-33 (now a link to this checklist) | |
| Unsupported message/story prompts refer to one item | iOS strings:535 · iOS strings:3998-3999 · iOS strings:9595-9596 · Android strings:3901 · Android strings:6691 | |
| Login “update to log in” comes from Telegram’s servers | iOS strings:9426 · Authorization.swift:254 (UPDATE_APP_TO_LOGIN) |
|
| iOS asks Telegram’s servers for an app update (every 12 hours) and shows the Luckgram Update screen | AppUpdate.swift:37-48 · ApplicationContext.swift:588-598 · iOS strings:3591-3594 · help.getAppUpdate | |
| Update button opens App Store page; Skip unless required | UpdateInfoController.swift:117-118 · UpdateInfoController.swift:134 | |
| Official download page and latest APK | getting-started/install.md § Android | |
| Notification checks: settings on, muted chats, system settings | Telegram FAQ: notification problems | |
| All Accounts: notifications from every account or only the active one | iOS strings:4258-4260 · NotificationsAndSoundsController.swift:534 · Android strings:2713-2715 | |
| Power Saving: automatic below a battery level; autoplay, animations, effects | Telegram: Power Saving · iOS strings:9082-9092 · Android strings:6156 · Android strings:6256-6268 | |
| Android Keep-Alive Service and Background Connection | Android strings:2497-2500 · NotificationsSettingsActivity.java:1021-1023 | |
| Passcode Lock under Settings → Privacy and Security; Face ID/Touch ID/fingerprint unlock is an option of it | iOS strings:1227-1233 · iOS strings:3123 · iOS strings:3136-3137 · Android strings:3124 · Android strings:3147 · Telegram FAQ: logging out | |
| Forgot passcode: delete (uninstall) and reinstall; secret chats lost | iOS strings:3141-3142 · Android strings:3126 · Android strings:5525 | |
| Wrong attempts make the app wait | iOS strings:1257-1263 | |
| Two-step password is asked at sign-in | Telegram FAQ: two-step verification | |
| getting-started/accounts.md | One account on many devices at once; cloud chats sync | Telegram FAQ: devices |
| Code may arrive in Telegram on another device | Telegram FAQ: getting a code via Telegram · iOS strings:426 | |
| Devices / Active Sessions list | iOS strings:1469 · iOS strings:5122 · Android strings:2351 · Android strings:3020 | |
| Sign-up: number with no account → after confirming, name, photo, terms, new account | Telegram API: sign in / sign up · iOS strings:15064-15070 · iOS strings:3332 | |
| Mobile numbers only, no landlines; registration problems → Telegram form | Telegram FAQ: login and SMS | |
| Re-created too many times: wait a few days | iOS strings:2405 |
Fetched on 2026-10-12: telegram.org FAQ and spam FAQ, telegram.org/blog/power-saving, core.telegram.org/api/config, /api/rights, /api/auth, /method/channels.joinChannel and /method/help.getAppUpdate.
| Page | Statement | Evidence |
|---|---|---|
| help/app-problems.md | A reinstall means signing in to each account again, including Double Bottom accounts | features/privacy.md § Double Bottom (hidden accounts are signed-in Telegram accounts) · iOS strings:3141-3142 |
| Back up or export accounts first; menu Luckgram Settings → Accounts (iCloud Backup, Import from iCloud, Import from File, Export as File), all gated to iOS 15+ (NiceLocalizable.strings:237-242, LuckgramSettingsController.swift:616-618); Android import/export (label in a private module); a locked app cannot export; Import from iCloud only if iCloud Backup was on before | LuckgramSettingsController.swift:474-532 · AccountsExportHelper.kt · dataroom feature record sessions-backup (how_to) · accounts.md § Back up, import, or export accounts |
|
| Bought or imported accounts may use a number you do not control; contact support before deleting; no sign-out as generic repair | accounts.md § Telegram Sessions and Account Shop (“Do not delete sessions or sign out as a generic repair”) · scenario SCR-011 · Account-shop announcement | |
| Didn’t get the code? → Get the code via SMS | iOS strings:427 · iOS strings:3874 | |
| Forgotten two-step password: recovery email | Telegram FAQ: two-step verification | |
| APK only for devices without Google Play | getting-started/install.md:18-20 (“When Google Play is unavailable …”) | |
| The APK has the same package as the Play app, so Android may refuse to install it over the store version | Release 1.61.0 app.apk: aapt2 dump badging → package: name='app.luckgram' versionCode='2259' versionName='1.61.0' (checked 2026-10-12); Play listing id app.luckgram; Android: app signing, App upgrade |
|
| Same account in Telegram and Luckgram on one phone: two signed-in devices, both can notify | Telegram FAQ: devices · Telegram FAQ: getting a code via Telegram (“a different app on the same device”) | |
| Power Usage is the Android label | Android strings:6156 · ProfileActivity.java:14033 | |
| help/groups-and-channels.md | Not joined: the message field shows Join / Join Group | iOS strings:1626 · iOS strings:7648 · Android strings:522 |
| getting-started/accounts.md | Telegram may ask for an email address at sign-up | iOS strings:8117-8121 · Telegram API: email verification |
| On an account bought through Account Shop, contact support first if unsure before ending sessions (the shop owner confirms current client behaviour) | accounts.md § Telegram Sessions and Account Shop · scenario SCR-011 | |
| getting-started/availability.md | Former wallet and dApps: no longer offered on any platform | features/wallet.md · docs/brand/facts.md (wallet financial functions retired) · Wallet update |
Backs I lost my phone or SIM card (dataroom gap GAP-03). Telegram FAQ fetched on 2026-10-12.
| Page | Statement | Evidence |
|---|---|---|
| getting-started/accounts.md | The phone number identifies the account; without the number or another signed-in device no one can restore it | Telegram FAQ: my phone was stolen (“the phone number is the only way for us to identify a Telegram user … we can’t help you unless you have access either to the phone number or to Telegram itself on any of your devices”) · support-and-source.md (never share login codes or recovery material) |
| From another device: turn on Two-Step Verification in Settings → Privacy and Security, end the lost phone’s session under Settings → Devices (or Active Sessions), have the operator block the SIM and reissue the number | Telegram FAQ: I have access to Telegram on another device · iOS strings:953 · iOS strings:1367 · iOS strings:1469 · iOS strings:5122 · Android strings:3593 · Android strings:3425 · Android strings:2351 · Android strings:3020 | |
| No other device: new SIM with the same number first, then sign in and end the old session | Telegram FAQ: I don’t have access to Telegram on any other devices | |
| Code via Telegram on other devices; otherwise Didn’t get the code? → SMS | Telegram FAQ: getting a code via Telegram · iOS strings:426-427 · iOS strings:3874 · Android strings:52-53 | |
| Forgotten two-step password: the recovery email resets it | Telegram FAQ: two-step verification · iOS strings:3849 · iOS strings:6759 | |
| Bought or imported accounts may use a number you do not control; support first | accounts.md § Telegram Sessions and Account Shop · scenario SCR-011 | |
| Inactive accounts are deleted after the “If Away For” period in Privacy and Security | Telegram FAQ: account self-destruction · iOS strings:981-983 · Android strings:3673 · Android strings:3679 | |
| Change Number: Settings → tap your phone number → Change Number; keep a number you control | Telegram FAQ: how do I change my phone number · Telegram FAQ: getting a code via Telegram (warning) · iOS strings:1041-1045 · Android strings:2736 |